SHIPPING & RETURNS
Return & Exchange Policy
Please note that return procedures are different from the guarantee - guarantee is for items that do not meet standards and/or may be defective in some way. Returns are for items purchased which have no issues but are not wanted.
Shipping costs are non-refundable except in the case of defective items.
Communication is important. If there is an issue with your order, we're happy to work with you if you contact us at email@example.com to work out the best solution. We would prefer to discuss the solution with you. Our standard return policy is explained below:
We have a 45-day return policy. If 45 days have passed since your purchase, and we do not have the item back in our possession unfortunately, we can’t offer you a return refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if it came in packaging (not the one we shipped it to you in).
To process the return, please send us an email to firstname.lastname@example.org with your name, order number, and the item which you are returning.
Not all products are applicable for returns, refunds, or exchanges. Cosmetics, skin care, or any items that might fall under a related category are not eligible for exchange or return due to sanitary reasons.
If you are sending the item back to exchange or return for any other reason you are responsible for the return shipping costs.
We highly recommend keeping the return tracking receipt. Eco After is not responsible for any lost return packages due to carrier issues.
If you received a defective item and it is within 180 days since you purchased it, please see our 180-day money back guarantee HERE
NOTE: You MUST include your order number in the email to email@example.com. We will ask for this information before proceeding with your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. (M-F and No Holidays)
Not all products are applicable for returns, refunds, or exchanges so read product descriptions carefully. Please note shipping costs are non-refundable.
If you wish to exchange, we will need to have the item you wish to get in exchange before we can proceed and fulfill the exchange request (in addition to receiving back the item you initially purchased). Shipping fees will not be refunded.
To return your product, simply mail the item(s) to:
1014 Hopper Ave, Suite #526
Santa Rosa, CA 95403
We currently offer USPS First Class shipping (3-5 business days, plus Saturday delivery). Orders typically ship out within one (1) business day from our office in California.
Holidays and weather conditions may play a role in your package arriving on time. Once again, we appreciate your patience and thank you for shopping with us. If you have any questions concerning shipping, please email us.
We currently ship to the United States, but plan to expand to other countries in the future. Please check back with us to see about worldwide shipping.
Zero Waste Shipping Goals
All of our products are packaged and shipped using recycled materials whenever possible. We use paper tape, post-consumer boxes, paper wrapping, and recyclable/compostable mailers UNLESS we run out and have to use conventional shipping materials in which case we will recycle materials which have been sent to us whenever possible. Some objects which are fragile may be shipped with cellophane or other wrapping to insure safety during shipping, we would like to avoid this when possible but must prioritize the integrity of the packaging due to rough handling during shipping.
Late, Returned by Carrier, and Missing Packages
Eco After is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
If you have moved between the time your order is placed and when the item arrives at the address you provided, you are responsible for packages being forwarded to your new address.